When I get to LinkedIn I stumble upon memes that show testers celebrating or smirking when they find a bug. Painting a picture that tester thrive on “proving developers wrong”. This is upsetting. The root cause for this because there still prevails the mindset that quality of the product is owned by someone with a testing specific role, and user empathy is only something related to product and design. This sort of thinking will never deliver great products or processes. I am manage an engineering team for the client website of Northwestern Mutual. I do come from a background that strong values function and non-functional testing. However before all this I too was a developer. My team and myself believe in quality and that there is no segregation on who owns the quality of the product we deliver. My team is currently deep rooted in believing that whatever the product they work on it is marked as “Done” only if it of high quality. We have developed a great level of User Empathy, which leads us to provide solutions that could be really useful and extremely user-friendly. I will share with you the story of how we drive our work in order to build high quality and deliver products that are easy for end users to use. I will talk about how this values being firmly established help us improve the processes that we follow and help us deliver at ease.An engineering team that upholds values such as quality and user empathy is well-positioned to develop exceptional products. By valuing quality and adopting a holistic approach, you can establish a culture where everyone takes ownership of delivering a high-quality product. Let's explore how these values contribute to building exceptional products.